AWWA M60:2019 pdf download.Drought Preparedness and Response
Every department of the water supplier will be involved in developing the specific WSP and in implementing the plan. For instance, the billing department may need to change the billing format so that customers can compare their monthly water use with the targeted reduction. Meter readers may need to read meters more frequently (ie, once monthly instead of every two months), and computer programmers may need to develop new account databases to track customer penalty charges and rebate program partici- pation. For suppliers who use advanced metering infrastructure (AMI), increases in the types and frequency of customer reminders and alerts for excessive water use are in order. Rebate programs may need to be started or expanded. Human resources may need to hire temporary staff, and engineering may need to deepen wells, install new water treatment devices, or design system interconnections. Operations may need to accelerate capital improvements or add leakage repair crews as drying soils create more stress on pipes. If the supplier has water conservation staff, they will be essential in many of these actions. However, the implementation of a water shortage response plan will probably afect every staff member's responsibilities. All staff members will be viewed by the community as informal sources of information and should receive suficient and regular briefings so that they are able to answer basic questions.
Smaller water suppliers may have only one or two people to do all the work. In medium to large organizations, the water shortage response team will probably incude more members, some of whom will be more heavily engaged and some of whom will be brought in to work on specific components of the plan or its implementation. The follow- ing list shows the types of roles people on the Drought Response Team can play. Larger utilities create teams with many or even all of the following actors.AWWA M60 pdf download.