BS ISO 29994:2021 pdf download.Education and learning services — Requirements for distance learning.
4 General information provided by the DLSP
4.1 The general information provided by the DLSP shall meet the general requirements as detailed in ISO 29993:2017, Clause 4, except ISO 29993:2017, 4.2 a).
4.2 The DLSP shall provide information on learner support and learning environment.
5 Proposal development
5.1 The proposal development shall meet the general requirements as detailed in
ISO 29993:2017, Clause 5.
5.2 When learning takes place via a technology interface, DLSP shall provide the following:
— technical prerequisites to access and fully use the interface;
— technical support policy.
5.3 The DLSP should provide a trial period.
6 Information provided prior to the acquisition of the distance learning services
6.1 The information provided prior to the acquisition of the distance learning services shall meet the general requirements as detailed in ISO 29993:2017, Clause 6.
6.2 The DLSP shall provide a personal data protection policy.
6.3 The DLSP shall provide information regarding its learner support, including:
— the type of learner support (synchronous, asynchronous or both);
— how to access learner support (e.g. phone numbers, email addresses);
— when learner support is available (e.g. days and hours of availability);
— a learner-support response policy (e.g. estimated response times).
6.4 The DLSP shall specify minimum requirements for the environment where the distance learning
takes place.
7 Needs analysis
7.1 The needs analysis shall meet the general requirements as detailed in ISO 29993:2017, Clause 7,except for ISO 29993:2017, 7.2.
7.2 Prior to delivering distance learning services, the learning needs should be analysed by qualified staff, technology-based tools or both to provide learning services within the specified scope.
7.3 When learning takes place via a technology interface, DLSP needs analysis can include:
— the learner’s technological environment: what tools and media the learner has access to;
— the learner’s technical literacy.
8 Design of the distance learning services
8.1 The design of the distance learning services shall meet the general requirements as detailed in
ISO 29993:2017, Clause 8.
8.2 The distance learning service shall, where applicable:
— support personalization and adaptive learning pathways through the curriculum;
— enable active participation by learners (e.g. via participation in collaborative learning environments,
participation in synchronous conversations, adherence to study plans);
— provide the design which is created by instructional designers with competences in instructional
design theories and instructional design methodologies;
— regularly provide learners, facilitators, learner-support staff and learner-support tools with
actionable data regarding learner progress, including guidance for how to further support the
learning (e.g. scores on summative assessments, responses to free-response items, amount of time spent in the course).
8.3 The DLSP shall ensure that instructional designers construct a learning service appropriate to the goals and needs of targeted learners:
— by specifying the learning modes, media and other interactions (e.g. video, virtual reality, text) that are appropriate to the learning activity);
— by providing accessibility for individuals with special needs who require special accommodations.
NOTE Special needs include disability and impairment but also giftedness.BS ISO 29994 pdf download.