ISO 10005:2005 pdf download.Quality management systems一Guidelines for quality plans
1 Scope
ISO 10005 provides guidelines for the development, review, acceptance, application and revision of quality plans.
It is applicable whether or not the organization has a management system in conformity with ISO 9001.
This International Standard is applicable to quality plans for a process, product, project or contract, any product category (hardware, software, processed materials and services) and any industry.
It is focused primarily on product realization and is not a guide to organizational quality management system planning.
This International Standard is a guidance document and is not intended to be used for certification or registration purposes.
NOTE To avoid undue repetition of “process, product, project or contract”, this International Standard uses the term “specific case’ (see 3.10).
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 9000:2000, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply. Some of the definitions below are quoted directly from ISO 9000, but notes are in some cases omitted or supplemented.
3.1 objective evidence
data supporting the existence or verity of something
NOTE Objective evidence may be obtained through observation, measurement, test, or other means.
[ISO 9000:2000, definition 3.8.1]
3.2 procedure
specified way to carry out an activity or a process (3.3)
NOTE 1 Procedures can be documented or not.
NOTE 2 When a procedure is documented, the term “written procedure” or “documented procedure” is frequently used. The document that contains a procedure can be called a “procedure document”.[ISO 9000:2000, definition 3.4.5]
NOTE 1 There are four generic product categories, as follows:
一services (e.g. transport);
一software (e.g. computer program, dictionary);
一hardware (e.g. engine mechanical part);
一processed materials (e.g. lubricant)
Many products comprise elements belonging to different generic product categories. Whether the product is then called service, software, hardware or processed material depends on the dominant element. For example the offered product “automobile" consists of hardware (e.g. tyres), processed materials (e.g. fuel, cooling liquid), software (e.g. engine control software, driver's manual), and service (e.g. operating explanations given by the salesman).
NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier and customer and is generally intangible. Provision of a service can involve, for example, the following:
一an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);
一an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a tax return);
一the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);
一the creation of ambience for the customer (e.g. in hotels and restaurants).
Software consists of information and is generally intangible and can be in the form of approaches, transactions or procedures (3.2)
Hardware is generally tangible and its amount is a countable characteristic. Processed materials are generally tangible and their amount is a continuous characteristic. Hardware and processed materials often are referred to as goods.[ISO 9000:2000, definition 3.4.2].ISO 10005 pdf download.