ISO 18091:2013 pdf download.Quality management systems一Guidelines for the application of ISO 9001:2008 in local government
The objective of this International Standard is to provide local governments with guidelines for achieving reliable results through the application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2008.
Citizens consider a local government to be reliable if it can consistently guarantee a minimum level of reliability for all key processes and products/services. It is important that all the local government's processes, including management, operational and support processes, constitute a single, integral, quality management system, and that the focus of use and further development ofthe quality management system is on achieving results. The integral character of this system is important because, otherwise,although a local government might be reliable in some areas of activity, it might be unreliable in others.
In determining the quality management system processes, it is important that the local government considers the processes necessary to provide reliable products/services to its customers/citizens (see Annex A). The processes involved are managerial, operational and supporting processes, and they include management processes, product/service delivery processes and any other processes needed for the effective operation of the quality management system. Annex B provides the diagnostic methodology for local governments to evaluate the scope and maturity of their processes and products/services. Using Annex B for integral diagnostics is a preferred starting point for users of this International Standard.
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.Wherever the term "the organization" is used in ISO 9001:2008, it means "the local government" in this International Standard.
3.1 top management
person or group of people that directs and controls an organization at the highest level
Note 1 to entry: For the purposes of this International Standard, the organization is the local government (3.5).
Note 2 to entry: Titles and functions may vary significantly according to country and culture. Typical examples could include mayor, regional governor, head of the local council, municipal president, intendant, director, city manager and city leader. This is the authority that presides over and performs the provisions and agreements of the local government.
Note 3 to entry: The local council is the assembly of the local government that is regulated by a specific legislation.The local council is often selected by a local electoral process. It is normally formed by the local mayor, councillors,officials and trustees. It can also be the local public corporation in charge of managing the interests of a territory and its population.ISO 18091 pdf download.