ISO 22320:2011 pdf download.Societal security一Emergency management一Requirements for incident response
1 Scope
This International Standard specifies minimum requirements for effective incident response and provides the basics for command and control, operational information, coordination and cooperation within an incident response organization. It includes command and control organizational structures and procedures, decision support, traceability, information management, and interoperability.
It establishes requirements for operational information for incident response which specifies processes,systems of work, data capture and management in order to produce timely, relevant and accurate information.
It supports the process of command and control as well as coordination and cooperation, internally within the organization and externally with other involved parties, and specifies requirements for coordination and cooperation between organizations.
This International Standard is applicable to any organization (private, public, governmental or non-profit) involved in preparing or responding to incidents at the international, national, regional or local levels, including organizations
a) responsible for, and participating in, incident prevention and resilience preparations,
b) offering guidance and direction in incident response,
c) developing regulations and plans for command and control,
d) developing multi-agency/multi-organizational coordination and cooperation for incident response,
e) developing information and communication systems for incident response,
f) researching in the field of incident response, information and communication and data interoperability models,
g) researching in the field of human factors in incident response,
h) responsible for communication and interaction with the public.
3.2 command and control system
system that supports effective emergency managementof all available assets in a preparation, incident-response,continuity and/or recovery process
3.3 cooperation
process of working or acting together for common interests and values based on agreement
NOTE The organizations agree by contract or by other arrangements to contribute with their resources to the incident response but keep independence concerning their internal hierarchical structure.
3.4 coordination
way in which different organizations (public or private) or parts of the same organization work or act together in order to achieve a common objective
NOTE 1 Coordination integrates the individual response activities of involved parties (including public or private organizations and government) to achieve synergy to the extent that the incident response has a unified objective and to coordinate activities through transparent information sharing regarding their respective incident-response activities.
NOTE 2 All organizations are involved in the process to agree on a common incident-response objective and accept to implement the strategies by this consensus decision-making process.
3.5 emergency management
overall approach preventing emergencies and managing those that occur
NOTE In general, emergency management utilizes a risk-management approach to prevention, preparedness,response and recovery before, during and after potentially destabilizing and/or disruptive events.ISO 22320 pdf download.