ISO 29993:2017 pdf download.Learning services outside formal education - Service requirements
1 Scope
This document specifies requirements for learning services outside formal education, including all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house). These include any learning services provided by a learning service provider (LSP) that are addressed to learners themselves, as well as to sponsors who are acquiring the services on behalf of the learners. The key features of these kinds of services are that the goals of learning are defined and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, mediated by technology, or a blend of both.
In cases where the learning service provider is part of an organization that delivers products (i.e. goods and services) in addition to learning services, this document only applies to learning services.
This document is not aimed at schools, colleges and universities providing learning services as part of a formal education system, but it can be useful to them as a tool for reflection and self-evaluation.
3.5 evaluation
systematic gathering of information, including the results of assessment (3.1) and monitoring (3.14), in order to make decisions about possible adjustments to the learning service (3.12)
3.6 facilitator
person who works with learners (3.8) to assist them with learning (3.9)
Note 1 to entry: A facilitator (3.6) is also often referred to as a teacher, a trainer, a coach, a tutor or a mentor.[SOURCE: ISO 29990:2010, 2.8]
3.7 interested party
individual, group or organization with a direct or indirect interest in the learning service (3.12),including its management and outcomes, or the processes involved, or both [SOURCE: ISO 29990:2010.2.9]
3.10 learning environment
classrooms, multimedia rooms and other physical or virtual spaces used for learning (3.9)
3.11 learning resource
material, environment, human resource, information or other asset that can be drawn on by the learning service provider (3.13) in order to facilitate learning (3.9) effectively
3.12 learning service
sequence of activities designed to enable learning (3.9)[SOURCE: ISO 29990:2010, 2.13, modified]
3.13 learning service provider LSP
organization or individual providing learning services (3.12) outside formal education, including any associates involved in the provision of the learning service [SOURCE: ISO 29990:2010, 2.14, modified]
3.14 monitoring
continuous examination of progress achieved during the implementation of the learning service (3.12) to track conformity with the plan and to take necessary decisions to improve performance.ISO 29993 pdf download.